Guest Services

Services & Amenities

We offer a variety of services and amenities to ensure you have an enjoyable shopping experience.

The mall management office is located on Upper Level near JCPenney (open door to left of JCPenney to access office) or call (859) 371‑1231. The mall security office is located at mall entrance across from Water Tower or call (859) 371‑1222.

Children’s Play Area

Located in Lower Level Macy’s Home wing

Family Restroom

Located in Food Court (Upper Level Macy’s wing and near Lower Level Macy’s Home store

Lost and Found

Located at Public Safety (mall entrance across from Water Tower) or call (859) 371‑1222

Nursing Lounge

Located in Food Court Restrooms (Upper Level Macy’s wing) and in Lower Level Restrooms near Macy’s Home Store

Preferred Family Parking

Located near all mall entrances

Safety Escorts

Located at Public Safety (mall entrance across from Water Tower)

Soft Seating Area

Located in Lower Level Center Court near elevator

Stroller Rental

Located In Food Court (Upper Level Macy’s wing) and at Mall Entrance between Macy’s and Macy’s Home stores

Complimentary Wheelchairs

Located at Public Safety (mall entrance across from Water Tower)

Pet Policy

Florence Mall allows properly documented service animals only. Animals must properly display vest at all times while in the mall.

Free WiFi

Wi-Fi Network Name: .FlorenceMallGuest